ARAL Summer Learner S.C.O.R.E Card

Encoding Troubleshooting Deck

1/38

A one-page scroll presentation for Step 1 to Step 5. Scroll down and each 16:9 slide switches like a PowerPoint.

15

basic fixes

5

portal steps

1

encoding focus

Use this for live orientation, projector display, or quick online support during encoding.

Learner

Pre

max 20

F1

max 10

F2

max 10

F3

max 10

Post

max 20

SANTOS, MARIA

Assigned tutor saved

18
8
9
-
19

DELA CRUZ, JOEL

No assigned tutor

18
8
9
-
19

RAMOS, ANA

Assigned tutor saved

18
8
9
-
19
Rule: encode scores only after the school, learner program, incoming grade, subject, and tutor are correct.

How the program works

The Five-Step Path Before Encoding

2/38
1

School

Pick the district and official public school.

2

Principal

Confirm school head name and position.

3

Tutors

Add every tutor or volunteer tutor.

4

Learners

Use incoming grade, pick programs, assign tutors.

5

Encoding

Open assessment, choose subject, encode scores.

Encoding starts only at Step 5

Step 5 does not create learners. It reads the learners prepared in Step 4 and then saves score rows by assessment, subject, test stage, learner, and tutor.

Step 5 assessment cards and progress section

Routing algorithm

How Learners Land In The Correct Assessment

3/38

ARAL Filipino / English

Incoming G2-G4 -> CRLA; incoming G5-G11 -> Phil-IRI

Numeracy

Incoming G2-G4 -> RMA, subject Numeracy

Regional Remediation

Incoming G5-G11 -> RMA, subject Reading or Math

SHS Remediation

Incoming G12 -> SHS Literacy or SHS Numeracy

SARP

Incoming G4-G12 -> one SARP row per selected subject

If the learner is missing in Step 5, fix the incoming grade or selected program in Step 4 first.

1
Incoming Grade
2
Selected Program
3
Subject Code
4
Assigned Tutor
5
Assessment Row

Score save checks

Why Encoding Fails Or Succeeds

4/38
1

School must be selected and must be a public active school.

2

Assessment stage must be open for encoding.

3

Learner must belong to that school, program, grade, and subject.

4

A tutor must be assigned in Step 4 for that learner subject.

5

Score must be numeric and inside the max score shown in the header.

Learner

Pre

max 20

F1

max 10

F2

max 10

F3

max 10

Post

max 20

SANTOS, MARIA

Assigned tutor saved

18
8
9
-
19

DELA CRUZ, JOEL

No assigned tutor

18
8
9
-
19

RAMOS, ANA

Assigned tutor saved

18
8
9
-
19

A valid score saves after the encoder leaves the cell. Invalid, over-max, negative, closed-stage, or no-tutor entries do not save.

Live public monitoring

Find Schools Without Entries

5/38

All public schools

508

With entries

402

79.1%

Without entries

106

20.9%

What the count means

A school is listed as without entries when it has zero ARAL learner rows yet. Once the first learner is saved in Step 4, it moves to with entries.

1

Open /aral-summer

Use the public portal page where the School Entries widget appears.

2

Click without entries

Open the red count to show pending schools only.

3

Expand the district

District headers show the pending count and percentage.

4

Read school + principal

Each row shows School ID, school name, and school head/principal.

5

Call the district focus list

Start with the highest pending districts, then confirm encoding in Step 4.

All 16 districts

No-Entry Schools: District Overview

6/38

Alicia

34 public schools

1 pending

Total

34

Started

33

No Entry

1

2.94% without entries

Buug

32 public schools

8 pending

Total

32

Started

24

No Entry

8

25.0% without entries

Diplahan

33 public schools

9 pending

Total

33

Started

24

No Entry

9

27.3% without entries

Imelda

22 public schools

0 pending

Total

22

Started

22

No Entry

0

0.00% without entries

Ipil

35 public schools

3 pending

Total

35

Started

32

No Entry

3

8.57% without entries

Kabasalan

41 public schools

4 pending

Total

41

Started

37

No Entry

4

9.76% without entries

Mabuhay

21 public schools

4 pending

Total

21

Started

17

No Entry

4

19.1% without entries

Malangas

31 public schools

15 pending

Total

31

Started

16

No Entry

15

48.4% without entries

Naga

33 public schools

0 pending

Total

33

Started

33

No Entry

0

0.00% without entries

Olutanga

21 public schools

11 pending

Total

21

Started

10

No Entry

11

52.4% without entries

Payao

35 public schools

10 pending

Total

35

Started

25

No Entry

10

28.6% without entries

RT Lim

40 public schools

11 pending

Total

40

Started

29

No Entry

11

27.5% without entries

Siay

35 public schools

11 pending

Total

35

Started

24

No Entry

11

31.4% without entries

Talusan

17 public schools

5 pending

Total

17

Started

12

No Entry

5

29.4% without entries

Titay

43 public schools

12 pending

Total

43

Started

31

No Entry

12

27.9% without entries

Tungawan

35 public schools

2 pending

Total

35

Started

33

No Entry

2

5.71% without entries

7 / 38
Comprehensive Enrollment and Score Report showing all 16 districts as of May 22, 2026

No-entry schools - district 1 of 16

Alicia: Schools Without Entries

8/38

District Status

1

school(s) without entries

Started

33

Total

34

2.94% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Payongan ES

School ID 125530

LORELLE G. LADANAN

No-entry schools - district 2 of 16

Buug: Schools Without Entries

9/38

District Status

8

school(s) without entries

Started

24

Total

32

25.0% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Basalem NHS

School ID 314305

ARTEMIO C. SADMON

Del Monte NHS

School ID 303830

BEVELYN C. PALER

Guintoluan PS

School ID 125547

RENGIE MONCADA ARRIOLA

Guminta ES

School ID 125549

JOSEPH G. AMANTE

Lantawan PS

School ID 125551

CHEERY B. ARRIOLA

Ligaya ES

School ID 125552

MARY ELLEN S RIVERA

Mabuhay ES

School ID 125553

ELIVER QUILESTE

Villacastor NHS

School ID 303834

JOHN GODWIN M. PALERMO

No-entry schools - district 3 of 16

Diplahan: Schools Without Entries

10/38

District Status

9

school(s) without entries

Started

24

Total

33

27.3% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Butong ES

School ID 125565

JAY P. HUMIGOP

Diplahan CES

School ID 125566

JAMES CHRISTOPHER P. FUERTE

Gaulan ES

School ID 125568

JUAN DELA CRUZ

Lobing Paaralan ng Buhay PS

School ID 125573

KAREN C. PUIG

Mejo ES

School ID 125578

ADAMS DEO M. IBANEZ

Sampoli-B ES

School ID 125585

DIONETO L. REMOTIGUE

Songcuya ES

School ID 125586

FELOTEO R. IBANEZ

Sta. Cruz ES

School ID 125587

ARNEL B. LACHICA

Tuno Primary School

School ID 125589

JANN REX M. IBAÑEZ

No-entry schools - district 4 of 16

Imelda: Schools Without Entries

11/38

District Status

0

school(s) without entries

Started

22

Total

22

0.00% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

0

No pending schools

All public schools in Imelda already have ARAL learner entries.

No-entry schools - district 5 of 16

Ipil: Schools Without Entries

12/38

District Status

3

school(s) without entries

Started

32

Total

35

8.57% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Don Andres ES

School ID 125614

JAIME D. GARDE

Moreno Tadeo MES

School ID 125627

DAISY MAE M.SABIJON, EMD

Suclema ES

School ID 125630

GREGORIO A. LEVISTE

No-entry schools - district 6 of 16

Kabasalan: Schools Without Entries

13/38

District Status

4

school(s) without entries

Started

37

Total

41

9.76% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Dipala ES

School ID 125641

RUNILYN B. PEPANIA

Kabasalan Science & Technology HS

School ID 303840

JOAN MELROSE T. ELNAS

Shiolan ES

School ID 125656

ZAYIN A. GAMBOA

Timulan PS

School ID 196510

BLESSA MAE A. ALAM

No-entry schools - district 7 of 16

Mabuhay: Schools Without Entries

14/38

District Status

4

school(s) without entries

Started

17

Total

21

19.1% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Catipan ES

School ID 125668

SATURNINO C. OLIVAR

Looc-Barlac ES

School ID 125672

ROLANDO B. ZARATE

Malinao ES

School ID 125674

ZURIEL E. CONTURNO, ED.D

Pamansaan ES

School ID 125675

ANDIE G. BACORNAY

No-entry schools - district 8 of 16

Malangas: Schools Without Entries

15/38

District Status

15

school(s) without entries

Started

16

Total

31

48.4% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Buntong ES

School ID 125686

AILYN JANE L. SONGALIA, ED.D

Camanga ES

School ID 125687

PORFERIA T. GOMEZ

Candiis ES

School ID 125688

SILVESTRE D. GUMALANG

Catituan NHS

School ID 303846

LUZMINDA C. PAREDES

Dansulao ES

School ID 125690

DANILO C. PADILLA

Guilawa ES

School ID 125692

JEROME B. ALBAN

Lipacan ES

School ID 125695

ROAIDA S. TAMPIPI

Logpond PS

School ID 125696

ULYSSES D. DINOPOL

Malongon ES

School ID 125699

MARY KIM E. FERRAREN

Marcelo Baquial Sr. NHS

School ID 306242

AMSEL S. VALENZUELA

Molom ES

School ID 125700

WALTHAM C. TENORIO

Overland ES

School ID 125701

ARLENE L. MONTILLA

Payag ES

School ID 125703

JANE A. ELORSA

Rebocon PS

School ID 125704

ANNA-DHEA M. DIASANA

Tigabon ES

School ID 125708

REDJIE C. QUINZON

No-entry schools - district 9 of 16

Naga: Schools Without Entries

16/38

District Status

0

school(s) without entries

Started

33

Total

33

0.00% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

0

No pending schools

All public schools in Naga already have ARAL learner entries.

No-entry schools - district 10 of 16

Olutanga: Schools Without Entries

17/38

District Status

11

school(s) without entries

Started

10

Total

21

52.4% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Esperanza ES

School ID 125734

LEE O. JALANDONI

Fama ES

School ID 125735

JOSE A. ISA-AL

Galas ES

School ID 125736

NADJAR C. PITOH

Gandaan ES

School ID 125737

DENNIS M. DORONILA

Kahayagan ES

School ID 125738

MARY ANN G. APURA

Looc Sapi PS

School ID 125740

MUAMAR H. ILAHAN

Noque ES

School ID 125742

ROGIE P. RUIZ

San Isidro PS

School ID 125745

VANISSA L. QUNIKIS

San Jose ES

School ID 125746

DIONECIO M. ESTRADA, JR.

Tambanan ES

School ID 125748

ROSALINA HIBAYA ONG

Villagonzalo ES

School ID 125750

MANELYN S. DELA PEÑA

No-entry schools - district 11 of 16

Payao: Schools Without Entries

18/38

District Status

10

school(s) without entries

Started

25

Total

35

28.6% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Binangonan ES

School ID 125753

LEISEL S. KILAT

Bulawan ES

School ID 125755

AMADOR C. JUNTILLA JR

Fatima ES

School ID 125759

JEYROEL D. UBANAN

Kulisap ES

School ID 125765

JOSIE CARMELA R. PAGADOR

La Fortuna ES

School ID 125766

ARNEL P. FUENTES

Minundas ES

School ID 125771

ALVIN M. BELTRAN

Nanan ES

School ID 125773

JIMMY D MANGUBAT

San Roque PS

School ID 125776

RENA A. JAMASALI

Talaptap PS

School ID 125780

MARIVIC S.SANDIGAN

Tambon PS

School ID 125781

GALELI V. VEGARE

No-entry schools - district 12 of 16

RT Lim: Schools Without Entries

19/38

District Status

11

school(s) without entries

Started

29

Total

40

27.5% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Balansag ES (formerly Tigbalabag ES)

School ID 125806

EDWIN L. BALANSAG

Butalian ES

School ID 125782

ROBERT E. GEOLAGA

Casay PS

School ID 196527

LONILYN G. LUMANJAL

Fatima ES

School ID 125785

JONATHAN M. BAGALANON

Mabuhay ES

School ID 125790

DYLYN V. ENCONADO

Magsaysay ES

School ID 125791

NONE

Malubal NHS

School ID 303867

DANILO G. GAYAT

Perfecto ES

School ID 125797

VERGELIO C. PADERES, JR.

Perfecto NHS

School ID 305909

ROBERTO D. DRAGON

San Ernesto ES

School ID 125799

ALDO A. BALENSUA

Tiling ES

School ID 125808

CHARLITO B. GUMANDAO

No-entry schools - district 13 of 16

Siay: Schools Without Entries

20/38

District Status

11

school(s) without entries

Started

24

Total

35

31.4% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Balagon IS

School ID 502565

JOAN U. PASTER

Balucanan ES

School ID 125814

LEAH Y. QUEÑO

Buyogan ES

School ID 125816

JANICE V. BECHAYDA

Camanga ES

School ID 125817

ANN P. BARRIENTOS

F. V. Dacanay MES

School ID 125819

NENITA M. BARRIENTOS,EDD

Kimos ES

School ID 125822

BRENDA MAY FRIGILLANO

Labasan ES

School ID 125823

JUANITA CHIONG

Maniha ES

School ID 125828

JOSEPHINE E. DAHIPON

San Isidro ES

School ID 125836

DELMAFLOR D. VISTA, EDD

Siloh ES

School ID 125839

ERMA F. PIGAR, EDD

Upper Balagon ES

School ID 125840

JOVELYN F. DEMAYO

No-entry schools - district 14 of 16

Talusan: Schools Without Entries

21/38

District Status

5

school(s) without entries

Started

12

Total

17

29.4% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Aurora PS

School ID 125842

ANGIE LYNN W. MALALE

Bualan ES

School ID 125845

PERLITA D. LAPAZ

Kasigpitan ES

School ID 125847

REYNALDO Q. BAGONOC JR.

Mahayahay ES

School ID 125850

VERGILIO B. REMOTIGUE

Moalboal ES

School ID 125851

BAINE L. HARUN

No-entry schools - district 15 of 16

Titay: Schools Without Entries

22/38

District Status

12

school(s) without entries

Started

31

Total

43

27.9% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Buddin Toto ES (formerly Mate ES)

School ID 125871

JONALIZA D. ENERO

Camanga ES

School ID 125859

RICKY V. LAMPAUOG

Cose Abdudan ES

School ID 196525

NUMERIANO P. TAMBO-ONG, II JR

Dalisay ES

School ID 125862

CELSO F. RENDOQUE

Kitabog NHS

School ID 314324

JAIME P. GENEROSO

La Libertad ES

School ID 125867

SARAH MUYARGAS BASAŇEZ

Malagandis ES

School ID 125870

JANETH S. SUMANGIL

Moalboal ES

School ID 125872

ROSEMINDA G. SABADO

Namnama ES

School ID 125873

ANGIE A. ZAMORA

Supit ES

School ID 125881

CHARLIE N. PACIENCIA

Titay SPED School

School ID 196522

SAMUEL A. BALDOVI

Tugop ES

School ID 125884

REY E. TOMBOC

No-entry schools - district 16 of 16

Tungawan: Schools Without Entries

23/38

District Status

2

school(s) without entries

Started

33

Total

35

5.71% pending follow-up

Ask the school to complete Step 1 to Step 4 first. Step 5 scores cannot appear until the first learner entry is saved.
SchoolPrincipal / School Head

Little Margos ES

School ID 125893

ROQUE C. PICORE JR.

Tungawan NHS

School ID 303874

RICHIE N. CANDIDO

Top 15 troubleshooting - Step 1

01. Wrong School Selected

24/38

What you may see

Learners, tutors, or progress look like they belong to another school.

Why it happens

The portal scopes every Step 2 to Step 5 record to the school selected in Step 1.

Quick fix

  • Return to Step 1.
  • Pick the correct district.
  • Select only your official school or station.

Confirm: The red school badge or selected-school banner should show the correct school name.

Step 1 district and school selection controls

Step

Step 1

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 1

02. School Is Missing

25/38

What you may see

The school does not appear after choosing a district.

Why it happens

Schools are filtered by district and the ARAL portal only accepts active public schools.

Quick fix

  • Check that the district is correct.
  • Search the school name spelling.
  • Use Report Problem with school name and district if still missing.

Confirm: Do not encode under a nearby school while waiting for support.

School selection list in Step 1

Step

Step 1

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 2

03. Cannot Proceed After Principal

26/38

What you may see

Step 2 will not continue to Step 3.

Why it happens

The portal requires the school head name and official position before moving forward.

Quick fix

  • Click Complete Now or Edit and Confirm.
  • Enter at least school head name and position.
  • Click Save Principal, then proceed.

Confirm: Email and contact are recommended, but name and position are the key required fields.

Principal confirmation controls in Step 2

Step

Step 2

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 3 to 5

04. No Assigned Tutor

27/38

What you may see

The score row says No assigned tutor, or saving refuses the score.

Why it happens

Step 5 uses the tutor stored per learner subject from Step 4.

Quick fix

  • Go back to Step 4.
  • Edit the learner.
  • Pick a tutor for the exact subject or program, then save.

Confirm: A learner can use the same tutor for multiple subjects, but each subject still needs a tutor selection.

No assigned tutor warning on a score row

Step

Step 3 to 5

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 4

05. Wrong Incoming Grade

28/38

What you may see

The assessment is missing, not applicable, or routes to the wrong program.

Why it happens

The algorithm uses incoming grade for SY 2026-2027, not last completed grade.

Quick fix

  • Open Step 4.
  • Edit the learner.
  • Correct the incoming grade and update program selections if the grade band changed.

Confirm: Grade 4 routes ARAL reading to CRLA; Grade 5 routes it to Phil-IRI.

Incoming grade field inside learner edit dialog

Step

Step 4

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 4 to 5

06. Learner Missing From Score Table

29/38

What you may see

A learner exists in Step 4 but is not visible during encoding.

Why it happens

The table is filtered by assessment, grade, tutor, and sometimes subject.

Quick fix

  • Clear the grade and tutor filters.
  • For CRLA or Phil-IRI, switch Filipino or English tabs.
  • If still missing, edit Step 4 and tick the correct program.

Confirm: Only learners enrolled in that assessment type can appear in Step 5.

Score table filters for grade tutor and subject

Step

Step 4 to 5

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 5

07. Grade Not Applicable

30/38

What you may see

Step 5 says the selected grade does not apply to the assessment.

Why it happens

Each assessment page has an official grade band enforced by the server.

Quick fix

  • Check the learner incoming grade.
  • Check the selected program in Step 4.
  • Use the assessment that matches the routing rule.

Confirm: CRLA G2-G4, Phil-IRI G5-G11, RMA G2-G11, SARP G4-G12, SHS only G12.

Assessment cards in Step 5

Step

Step 5

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 5

08. Wrong Subject Tab

31/38

What you may see

Scores were entered in Filipino but should be English, or the reverse.

Why it happens

CRLA and Phil-IRI store Filipino and English as separate subject rows.

Quick fix

  • Switch to the correct subject tab.
  • Re-encode the score there.
  • Clear the incorrect saved score from the wrong tab.

Confirm: The current subject banner should match the subject on the paper assessment.

Filipino and English subject tabs

Step

Step 5

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 5

09. RMA Or SARP Has Many Rows

32/38

What you may see

The same learner appears more than once under RMA or SARP.

Why it happens

RMA and SARP can store separate subject rows for the same learner.

Quick fix

  • Read the Subject column first.
  • Encode only the matching paper test.
  • If the subject is wrong, fix the learner program in Step 4.

Confirm: Each subject row has its own Pre, F1, F2, F3, and Post cells.

Step 5 assessment type overview

Step

Step 5

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Encoding

10. Max Is 20 Or Max Is 10

33/38

What you may see

The score turns red or says Max is 20, Max is 10, or Invalid.

Why it happens

The score must be from zero up to the max shown in that column header.

Quick fix

  • Check the paper score.
  • Use numbers only.
  • Lower the value to the allowed max, then click outside the cell.

Confirm: Standard max: Pre 20, F1 10, F2 10, F3 10, Post 20. Admin overrides may show max varies.

Score cell showing over maximum warning

Step

Encoding

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Encoding

11. Blank Is Not Zero

34/38

What you may see

A learner did not take the test and someone typed 0.

Why it happens

Zero means the learner got zero correct. Blank means no test was taken and should not count.

Quick fix

  • If no score is saved, leave it empty.
  • If 0 or another score was saved, click Clear.
  • Confirm the clear action.

Confirm: Cleared scores are excluded from progress, averages, and percentages.

Clear button beside a saved score cell

Step

Encoding

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Encoding

12. Did My Score Save?

35/38

What you may see

The browser refreshed, internet dropped, or the encoder is unsure what was saved.

Why it happens

Each score cell auto-saves after you press Tab or click outside the cell.

Quick fix

  • Wait for the saved indicator before moving on.
  • If network error appears, retype and leave the cell again.
  • Refresh after saving to confirm data reloads from the server.

Confirm: Typed text that never left the cell may be unsaved. Saved cells reload after refresh.

Saved score cell indicator

Step

Encoding

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Encoding

13. Stage Is Closed Or Locked

36/38

What you may see

Formative Test or Post-Test is visible but cannot be edited.

Why it happens

Authorized administrators can open or close each quiz stage.

Quick fix

  • Do not keep retrying the same cell.
  • Confirm the stage name: Pre, F1, F2, F3, or Post.
  • Use Report Problem or contact the administrator to reopen it.

Confirm: Existing saved scores remain visible even when a stage is closed.

Assessment progress and stage cards

Step

Encoding

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Step 4

14. Duplicate LRN

37/38

What you may see

Saving a learner reports Duplicate LRN.

Why it happens

Two learners in the same school cannot share the same 12-digit LRN.

Quick fix

  • Search the Step 4 learner list.
  • Edit the existing learner if it is the same child.
  • Correct the digits if the LRN belongs to someone else.

Confirm: If the duplicate came from another school transfer, use Report Problem so support can review it.

Learner list and Add Learner button in Step 4

Step

Step 4

Action

Fix then save

Need help

Report Problem

Top 15 troubleshooting - Any Step

15. 403, Session, Or Save Failed

38/38

What you may see

A save returns 403 Forbidden, Save failed, or the page feels out of sync.

Why it happens

The selected school/session may no longer match the server, or the network dropped.

Quick fix

  • Refresh once.
  • Re-pick your school in Step 1 if needed.
  • Try the save again, then use Report Problem if it continues.

Confirm: Include school, step, assessment, subject, learner name or LRN, and the exact error message.

Report Problem button guide

Step

Any Step

Action

Fix then save

Need help

Report Problem